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Important news for Post Office Broadband & Phone customers

Post Office has sold its Broadband and Phone business to Shell Energy.

We have made the decision to leave the telecoms market and have sold our Post Office Broadband and Home Phone service to Shell Energy.


This transition allows Post Office to focus on its core business of letters and parcels, everyday banking services, bill payments and travel money, whilst ensuring you continue to receive high-quality broadband and phone services from Shell Energy. Shell Energy already provide home energy and broadband services to over a million customers in Britain.


If you are an existing Post Office Broadband or Phone customer, there is no immediate change to your package, prices or service. If you would like to upgrade or need help, please visit the Existing Customer support page, log in to your My Account or call our Customer Support team on 0345 600 3210.


If you are looking to buy broadband, we are no longer offering service to new customers however information on Shell Energy Broadband products including Fibre Broadband can be found at


Shell Energy look forward to welcoming you on board and will be in touch during April to introduce themselves. While nothing will change for you right away, we appreciate you may have some questions. All the latest information can be found on this page, and we’ll update it when more is available to share.

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Are you an existing Post Office Broadband or Phone customer?


Please note, there will be no immediate change to your package, prices or service.

You’ll continue to receive a Post Office branded bill and you can continue to pay your bill in your local Post Office branch. Customer service and technical support remains the same, including the same contact numbers, email addresses and opening hours.

Your My Account can also be accessed as normal, as well as your Post Office email accounts.

Your terms and conditions will stay the same.

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Manage your Account Online


Your My Account area can be accessed as normal, where you can manage your bills, upgrades, renewals and more.

Log in to your online account here.

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Help & Support


Please visit the Existing Customer page for any guidance, help and support you may require with your broadband and home phone service. You can find all the available contact methods here too.

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Questions & Answers

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