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Important news for Post Office Broadband & Phone customers

Post Office has sold its Broadband and Phone business to Shell Energy.

We have made the decision to leave the telecoms market and have sold our Post Office Broadband and Home Phone service to Shell Energy Broadband.


This transition allows the Post Office to focus on its core business of letters and parcels, everyday banking services, bill payments and travel money, whilst ensuring you continue to receive high-quality broadband and phone services from Shell Energy who already provide home energy and broadband services to over a million customers in Britain.

What Happens Next?


Shell Energy will start transferring services over to its broadband and phone network from November 2021 and be completed by early 2022.


Shell Energy will contact you by letter or email before you’re due to be moved, and after you’ve been moved with more details.


There’ll be no disruption to your service throughout the transfer.


If you’re a broadband customer, you won’t need a new router. If you’re a home phone customer, you’ll keep your current landline, phone number, call packages and call features.

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Existing Post Office Broadband or Phone customer?


Please note, there will be no immediate change to your package, prices or service.


If you would like to upgrade your broadband package or need help, please view the support information on this page, log in to your My Account or call the Customer Support team on 0345 600 3210.


Your terms and conditions will stay the same.


If you are looking to buy broadband, we are no longer offering service to new customers; however information on broadband services including Superfast Fibre can be found at the Shell Energy Broadband website.

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Manage your Account Online


Your My Account area can be accessed as normal, where you can manage your bills, upgrades, renewals and more.

Log in to your online account here.

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Help & Support


Please visit the Existing Customer page for any guidance, help and support you may require with your broadband and home phone service. You can find all the available contact methods here too.

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Questions & Answers

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