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Home Phone includes:
HOME PHONE WEEKEND CALLS PLAN PROMOTION: Weekend Calls plan £0 (normally £2 a month) when you join Home Phone only and don’t have broadband with Post Office or any other provider. The £0 price will continue for as long as you only have a phone line and don’t take broadband from Post Office or another provider, and you don’t opt for another of our call plans. If you opt for another call plan, then you will be charged the standard monthly price for that plan and will lose the £0 weekend calls plan. Inclusive calls a month: Unlimited UK landline calls (01, 02, 03 numbers) from 6pm Friday to 6am Monday.
Calls to UK landline numbers within your inclusive calls will be charged at standard rates if they exceed 60 continuous minutes (hang up and redial within 60 minutes to avoid charges). Offer available until further notice. For full terms and call charges visit www.postoffice.co.uk/broadband-phone/prices
Tell us the 10 UK landlines, mobiles or international numbers you call most often. We’ll give you 10% off calls to them every month.
Customise your Home Phone
Learn more about our call plans.
Keep talking with our calls plans
You can add a calls plan to your Home Phone package at any time
Weekend Calls*
Unlimited Calls to UK landlines (01, 02, 03 numbers) from 6pm Friday to 6am Monday.
Evening and Weekend Calls
Unlimited UK landline calls (01, 02, 03) all weekend, and 6pm-6am on Weekdays.
Anytime
Unlimited UK landline calls (01, 02, 03 numbers) at any time plus 1000 minutes of any time calls to 0870 and 0845 numbers.
Anytime Plus
Unlimited UK landline calls (01, 02, 03 numbers) at any time plus 1000 minutes of any time calls to 0870 and 0845 numbers, 1000 minutes of any time calls to UK Standard Mobiles and 1000 minutes of any time calls to landlines in our Anytime Plus 15 countries.
Call UK mobiles or international numbers
Mobile Saver 100
100 minutes to UK Standard Mobiles. Great for quick calls on the go.
Mobile Saver 500
500 minutes to UK Standard Mobiles. Keep talking.
International Saver
Unlimited calls to landlines in our International Saver 40 countries^ plus 50% off call rates to all other countries.
Compare Home Phone call features
Add to your Home Phone service at any time
Standard Voicemail
Get storage for up to 10 two-minute messages.
Voicemail Plus
Add a personal greeting to your voicemail. Get storage for up to 10 two-minute messages.
Incoming Call Alert (Call Waiting)
Tells you when other callers are trying to get through.
Want Unlimited Broadband?
See our Unlimited Broadband deals. Packages include line rental.
Join or switch
In 3 easy steps.
Place your order in 5 minutes
Online, by phone or in branch.
It takes 5-10 minutes.
You can keep your current phone number.
Open your welcome pack
We’ll set it all up.
And send you a pack with your Home Phone account details and go–live date.
Plug in and go live
On your go-live date, just plug in your phone.
You’ll be able to make and take calls immediately.
Learn more about Home Phone
Find out about Home Phone, switching services and more.
Existing customers
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FAQs
We offer some of the lowest call rates around. Check our Price Guide for all call rates to the UK, mobile numbers and countries worldwide.
You can manage the calls you make and receive using our call features. Call our Home Phone team on 0345 600 3210 and ask for Call Barring if you want to block all outgoing calls and take control of your monthly spend. You’ll still be able to receive calls and make emergency calls to numbers like 999 and 112.
Yes, you’ll just need to have a new line installed at your address. When you place your order, we’ll run a check and arrange a convenient date and time for an engineer to come and install the line. There’s an additional, one-off cost for this service. We’ll go through everything when you order your broadband package.
In most cases, we can transfer an existing phone number to Post Office. You might hear this referred to as number porting. We’ll let you know if we can do it when you place your order, and give you an estimated date and time for the transfer. It’s usually the go-live date stated in your welcome pack we send a few days after you join. If we’re unable to transfer your number by the agreed date, you might be able to claim compensation. Check our Price Guide to see if you’re eligible.
If we can’t transfer your number, you’ll be given the option of a new phone number. Our Home Phone and Unlimited Broadband support team will get in touch if we experience delays or can’t transfer your number due to network issues.
No. If you’ve already got broadband or phone and broadband with another provider, we’ll contact them and handle the switchover on your behalf. If you’re with Virgin Media, you’ll need to wait until your Post Office service is up and running before cancelling. That way, you avoid interruptions to your services.
You may cancel your order any time up to 14 calendar days from the day after you place your order. If your service has already gone live, you may cancel your service at any time but may be subject to Early Termination Charges if your service has a minimum contract term. Details on these charges and your rights to cancel can be found in our Broadband & Phone - Terms and conditions and Price Guide.
Broadband Speeds
BROADBAND SPEEDS: Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm) as at 04.08.2018. Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale. We’ll estimate your download speed range when you check availability at your address. Speeds may be lower than the advertised average peak time speeds or any speed estimate we provide due to factors outside our control such as the distance your home is from the telephone exchange, the specification of your computer, the condition of the wiring in your home or other factors such electrical interference. You may also notice a drop in your speeds during peak times in the evening and at weekends when more people are using the internet. For more information see www.postoffice.co.uk/broadband-speed
Small print
HOME PHONE: Offer available for new sign-ups with a working phone line only (excludes cable phone lines) and customers who don’t have fixed line broadband from Post Office or any other broadband provider. Where a new phone line is required, a one-off installation charge of £60 will apply. Home Phone is £13 a month. No minimum term contract.
Advertised monthly package price includes £1.50 (per bill) paper billing charge. You can avoid paying this charge by switching to online billing during sign up. Please contact our Customer Service team on 0345 600 3210 for more information (a valid email address is required for online billing). All Home Phone only packages are billed monthly. Large print and braille bills are always available at no charge, please call us to opt in.
GENERAL: Calls charged at standard call rates, see our Price Guide available at www.postoffice.co.uk/broadband-phone/prices.
Prices (such as call charges, call plans and call features which you add) and terms may change during your contract. We’ll tell you about important changes in advance, and if a change is detrimental you’ll be able to end your contract without any fees. Broadband and Home Phone services and offers are all subject to status, acceptance and availability in your area. Call charges and Fair and Acceptable Use Policy apply. If you sign up to any of these offers, you’ll be subject to the Post Office Broadband & Phone terms and conditions available at www.postoffice.co.uk/broadband-phone/terms
HOME PHONE WEEKEND CALLS PLAN PROMOTION: Weekend Calls plan £0 (normally £2 a month) when you join Home Phone only and don’t have broadband with Post Office or any other provider. The £0 price will continue for as long as you only have a phone line and don’t take broadband from Post Office or another provider, and you don’t opt for another of our call plans.
If you opt for another call plan, then you will be charged the standard monthly price for that plan and will lose the £0 weekend calls plan. Inclusive calls a month: Unlimited UK landline calls (01, 02, 03 numbers) from 6pm Friday to 6am Monday. Calls to UK landline numbers within your inclusive calls will be charged at standard rates if they exceed 60 continuous minutes (hang up and redial within 60 minutes to avoid charges). Offer available until further notice. For full terms and call charges visit www.postoffice.co.uk/broadband-phone/prices
ANYTIME PLUS 15 COUNTRIES: Australia, Canada (landlines & mobiles), France, Germany, Gibraltar, Republic of Ireland, Israel, Italy (Inc. Vatican City), Netherlands, New Zealand, Poland, Portugal, Spain (& The Balearic Islands), South Africa, USA (landlines & mobiles). Calls made from Northern Ireland to the Republic of Ireland landlines are charged as a national call.
INTERNATIONAL SAVER 40 COUNTRIES: Argentina, Australia, Austria, Belgium, Canada (landlines & mobiles), Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Republic of Ireland, Israel, Italy (inc Vatican City), Japan, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, South Korea, Spain (& Balearic Islands), Sweden, Switzerland, Taiwan and USA (landlines and mobile). Calls to Cyprus exclude numbers beginning 0090. Calls made from Northern Ireland to the Republic of Ireland landlines are charged as a national call.
CALL PLANS: Calls to UK landline numbers within your inclusive calls will be charged at standard rates if they exceed 60 continuous minutes (hang up and redial within 60 minutes to avoid charges). If you exceed the monthly inclusive call limits, you will also be charged at standard rates for these calls. Offer available until further notice. For full terms and call charges visit www.postoffice.co.uk/broadband-phone/prices
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