We offer some of the lowest call rates around. Check our Price Guide for all call rates to the UK, mobile numbers and countries worldwide.
 

You can manage the calls you make and receive using our call features. Call our Home Phone team on 0345 600 3210 and ask for Call Barring if you want to block all outgoing calls and take control of your monthly spend.  You’ll still be able to receive calls and make emergency calls to numbers like 999 and 112.
 

Yes, you’ll just need to have a new line installed at your address. When you place your order, we’ll run a check and arrange a convenient date and time for an engineer to come and install the line. There’s an additional, one-off cost for this service. We’ll go through everything when you order your broadband package.
 

In most cases, we can transfer an existing phone number to Post Office. You might hear this referred to as number porting. We’ll let you know if we can do it when you place your order, and give you an estimated date and time for the transfer. It’s usually the go-live date stated in your welcome pack we send a few days after you join. If we’re unable to transfer your number by the agreed date, you might be able to claim compensation. Check our Price Guide to see if you’re eligible.

If we can’t transfer your number, you’ll be given the option of a new phone number. Our Home Phone and Unlimited Broadband support team will get in touch if we experience delays or can’t transfer your number due to network issues.
 

No. If you’ve already got broadband or phone and broadband with another provider, we’ll contact them and handle the switchover on your behalf. If you’re with Virgin Media, you’ll need to wait until your Post Office service is up and running before cancelling. That way, you avoid interruptions to your services.
 

You may cancel your order any time up to 14 calendar days from the day after you place your order. If your service has already gone live, you may cancel your service at any time but may be subject to Early Termination Charges if your service has a minimum contract term. Details on these charges and your rights to cancel can be found in our Broadband & Phone - Terms and conditions and Price Guide.

BROADBAND SPEEDS: Average speeds are based on the download speeds of at least 50% of our customer base at peak time (8pm-10pm) as at 01/07/2019. Speeds will vary depending on a number of different factors. Your exact speed estimate will be given at point of sale. We’ll estimate your download speed range when you check availability at your address. Speeds may be lower than the advertised average peak time speeds or any speed estimate we provide due to factors outside our control such as the distance your home is from the telephone exchange, the specification of your computer, the condition of the wiring in your home or other factors such electrical interference. You may also notice a drop in your speeds during peak times in the evening and at weekends when more people are using the internet. For more information see www.postoffice.co.uk/broadband-speed