If you have Post Office Broadband or Fibre Broadband you may be using an older anti-virus product called Fujitsu Internet Security (Bit Defender 2013). This software is being withdrawn 20th July 2020 and after this date the service will be switched off which means your laptops and PCs will no longer be protected.
What will I need to do?
You may continue using the software up until 20th July 2020.
After this date, the product license will be invalid and the software will be in an Invalid/Expired state, meaning the software will no longer receive updates or be able to be used for protection against virus or malware threats.
We recommend all Post Office Broadband customers that are using this older software completely uninstall it before this date and upgrade to newer internet security software to ensure their devices can remain protected after this date.
F-SECURE SAFE SPECIAL UPGRADE OFFER: See below for details of a special internet security offer available to all Post Office Broadband customers.
How are you letting customers know about this change?
All Post Office Broadband customers are being told about this change by letter, bill leaflet or email during September – October 2019.
How do I uninstall Fujitsu Internet Security (Bit Defender 2013)?
Before you install any new internet security software to your devices, we recommend you fully de-install and remove Fujitsu Internet Security (Bit Defender 2013) from your computer.
To do this:
Click here to download the Uninstall tool for Fujitsu Internet Security (Bit Defender 2013)
Once the installer has downloaded to your computer, run it and you will be guided through a de-install process to
fully remove Fujitsu Internet Security (Bit Defender 2013) from your computer.
How can I keep my devices protected after 20th July 2020?
Post Office have partnered with cyber security experts F-Secure to offer all Post Office Broadband customers award-winning F-Secure SAFE internet security which protects five of the family’s mobiles, tablets and laptops. It’s FREE for 6 months (worth £39.99) and there’s no credit or debit card details taken up-front. After that it’s just £25 a year – a saving of £54.99 on the normal RRP.
F-Secure SAFE will protect:
Up to 5 of your family’s smartphones, tablets and computers.
Your devices from online banking fraud and shopping scams.
Your devices from viruses, ransomware and malware that damage your devices.
Your devices from harmful websites that could access your personal information.
Your family from inappropriate content and manage their screen time.
Also, if you have an Android mobile device and it’s ever lost, stolen or misplaced (or you want to check up where the kids are) it'll help you find it, lock it and wipe its contents remotely.
For more information on F-Secure SAFE please visit www.postoffice.co.uk/f-secure otherwise click here to register and start your free trial (Please visit this link from a device connected to your Post Office Broadband and select "Register").