If you're having problems with your broadband speeds, our Technical Support team may ask you to try the connection in the test socket to rule out any issues with the internal wiring in your home.
Master sockets that have two ports or one port with a horizontal line across the front contain a test socket.
NOTE: Please skip this step and do not unscrew the faceplate if there is no horizontal line dividing the front plastic cover.
Here’s how to connect your router to your test socket:
- Unplug all telephones, PCs, routers, extension leads and adaptors, double adaptors from all your telephone sockets. If you have broadband, don't forget to unplug all micro-filters and your router from the telephone sockets as well.
- Carefully unscrew the master socket faceplate with a screwdriver. If it doesn't have screws, squeeze the sides of the faceplate to detach it. The front plastic cover may not remove completely so should not be pulled away with excessive force.
- With the faceplate removed, The Master test socket should now be visible on the right hand side of the socket.
- Plug one of your micro-filter into this test socket.
- Plug your wireless router's grey broadband cable into the micro-filter port labelled ADSL.
- Now run a speed test and note down the results you get.
If you are now receiving higher broadband speeds in the test socket, it’s likely that your internal home wiring is the source of the problem and in turn is causing your speed to be reduced. You may need to consider getting an expert or electrician in to an expert to repair/reinstall the faulty wiring.
Slower or similar speeds indicate a fault with the phone wiring outside your home or the network. Please note these results down and contact our Technical Support team.