Travel money refunds

We know how important your holiday is to you and that’s why we don’t think you should worry about losing money if it’s cancelled through no fault of your own.

That’s why the Post Office® will refund you the full amount that you paid for your travel money. All you need to do is bring all of it back to your local Post Office® branch and we’ll buy it back at the rate of the day. Then send your receipt along with your original purchase receipt and evidence of your cancellation to us at:

Customer Care,
Freepost,
PO Box 740,
Barnsley,
S73 0ZJ 

and we’ll refund the difference. 

1. Refunds are available on all purchases of Post Office® Ltd (“Post Office”) foreign currency either online or in branch.
2. Refunds apply to Travellers Cheques, Post Office® Travel Money Card and foreign currency cash purchases.  
3. Refunds exclude any bank or other charges that a purchaser may have incurred at the time of purchase.
4. Refunds exclude any and all delivery charges relating to the purchase of foreign currency. 
5. Customers must present original purchase and sales receipts at the time of requesting a refund.
6.  If obtaining a refund for cash or travellers cheques, only the original currency purchased will be accepted. 
7. A refund will only be given for the full amount of currency purchased. There are no refunds for part of a purchase. 
8. Refunds must be claimed no later than 28 days from the date of purchase. 
9. There are different ways in which to obtain a refund dependant on the method of purchase and form of currency purchased. To find out how to obtain a refund, please contact Post Office® customer services on 08457 22 33 55 or ask in any Post Office® branch. 
10. A full refund will only be given where a holiday has been cancelled due to the following circumstances: Industrial Strike Action, Natural Disaster, Tour Operator Insolvency, advisory notice from the Foreign Office not to travel, adverse weather conditions preventing travel, Health Alert in the country of destination, other reasons at the discretion of Post Office® Ltd.
11. Evidence of holiday cancellation may be required in order to obtain a refund.
12. Post Office® reserves the right to refuse any refund where it is believed that these rules have been broken, or where it is believed that the transaction is fraudulent. 
13. Refunds are only obtainable by the original purchaser. 
14. Refunds will be made at the same exchange rate as given at the time of purchase. 
15. Post Office® reserves the right to amend, suspend or cancel the refund offer at any time without notice. 
16. The refund offer does not affect your statutory rights.  
17. The decision of Post Office® regarding any matter relating to the refund offer is final and binding and no correspondence will be entered into.