Broadband Standard

£15.95 a month for fast and simple broadband

Switch to us – it’s easy

Getting great value broadband from the Post Office® is simple.

Here’s how it works:

New to broadband and have a BT phone line?

1. Check your line – you need to make sure you’ve actually got an existing BT line and our broadband is available. Check availability now
2. Choose how you wish to apply
i) apply online (opens in a new window)
ii) apply at your local Post Office® branch
iii) apply by phone0800 092 0514*
3. Fast switching – once we’ve accepted your order, your new broadband service will be activated in just two weeks.

Switching from another broadband supplier and have a BT phone line?

1. Check your line – you need to make sure you’ve actually got an existing BT line and our broadband is available. Check availability now
2. Get a MAC – from your existing supplier. How to get your MAC
3. Choose how you wish to apply
i) apply online (opens in a new window)
ii) apply at your local Post Office® branch
iii) apply by phone 0800 092 0514*
4. Fast switching – once we’ve accepted your order, your new broadband service will be activated in just two weeks.

Got a cable line or no phone line at all?

1. Check your line – you need to make sure you’ve definitely not got an active BT line. Check your phone line now
2. Install or activate a new line – depending on your situation, we may have to install a new phone line or activate an old one in order to provide you with broadband. The standard cost for a new line is £110.00, subject to survey. But don’t worry – if there’s an old line that’s still active, you might not have to pay
3. Already got broadband – then we don’t need a MAC
4. Easy to apply – just call 0800 092 0514*
5. Fast switching – once we’ve accepted your order, please allow at least 10 working days before your new phone line and broadband service will be active.

How to get your MAC

1. Phone your current broadband provider
2. Ask them for your MAC (Migration Authorisation)
3. Choose how you wish to apply
i) apply online (opens in a new window)
ii) apply at your local Post Office® branch
iii) apply by phone0800 092 0514*
4. Fast switching – once we’ve accepted your order, your broadband service will be activated in just two weeks.

Make sure you understand any existing Terms and Conditions that may apply from your current provider before you transfer your service.

Find your broadband provider

If you're a cable broadband customer (e.g. Virgin Media) you don't need a MAC to switch, just a BT line which we can provide for you – just give us a call on 0800 092 0514^* and one of our call centre agents will be able to help...

Broadband provider	Phone number	Option number
AOL	0844 299 5555	3
BE	0808 101 3430	6
BT	0800 800 150	2
Demon	0845 272 2333	4
Madasafish	0844 395 0830	2
O2 Broadband	0800 230 0202	4
Orange	0844 871 0079	1
Pipex	0871 222 6366	1
Plusnet	0845 140 0200	5
Sky Broadband	0844 241 0515	4
TalkTalk	0870 444 1820	4
Tiscali	0845 077 4488	1
UK Online	0800 053 2222	3
Virgin Media	0845 454 2222	4

Will your computer work with Post Office® Broadband?

Post Office® Broadband has been designed to work with most PCs, laptops and Macs:

Windows PC	Apple Mac
Your PC must have at least: Pentium II 200 Mhz (or equivalent) or better 128 MB RAM CD-ROM drive ethernet port 150 MB available on your hard drive The Post Office® Broadband router supports Windows 98SE Windows 2000 Windows Me Windows XP Windows Vista To see what your PC has, click the ‘start’ button in the bottom left hand corner of your screen, right-click on ‘My Computer’ and select ‘Properties’. The information you need should be in the bottom right hand corner of the window that pops up.	Your Mac must have at least: Power PC G3 300 Mhz (CPU) 64 MB RAM CD-ROM drive ethernet port 40MB available on your hard drive The Post Office® Broadband router supports Mac OS X (10.2.4 onwards) Mac OS X (10.3.x and 10.4.x) To see what your Mac has, click the apple in the top left hand corner of your screen and select ‘About this Mac’. The information you need should be in the window that pops up. If you need more, simply click ‘More info’.

Windows PC

Apple Mac

Your PC must have at least:

Pentium II 200 Mhz (or equivalent) or better
128 MB RAM
CD-ROM drive
ethernet port
150 MB available on your hard drive

The Post Office® Broadband router supports

Windows 98SE
Windows 2000
Windows Me
Windows XP
Windows Vista

To see what your PC has, click the ‘start’ button in the bottom left hand corner of your screen, right-click on ‘My Computer’ and select ‘Properties’. The information you need should be in the bottom right hand corner of the window that pops up.

Your Mac must have at least:

Power PC G3 300 Mhz (CPU)
64 MB RAM
CD-ROM drive
ethernet port
40MB available on your hard drive

The Post Office® Broadband router supports

Mac OS X (10.2.4 onwards)
Mac OS X (10.3.x and 10.4.x)

To see what your Mac has, click the apple in the top left hand corner of your screen and select ‘About this Mac’. The information you need should be in the window that pops up. If you need more, simply click ‘More info’.

How long does it take?

Timescales shown are an estimate and may change depending upon individual circumstances.

Day	What happens
0	Your order is completed
1-2	We'll check your order and send you confirmation by email or text message (if you’ve provided your email address or mobile number)
2-3	You’ll get your ‘Welcome pack’. This includes your Terms and Conditions, online account username and the date your service will start
4-5	You’ll get your payment letter, confirming your chosen payment method (includes a Direct Debit mandate if you’ve chosen to pay this way). We'll also include your online account password in this letter. If you are having a new line installed your service could commence from day 5
7- 8	We’ll send out your modem or wireless router
9-10	Your modem or wireless router should arrive
11-12	Your service will start. We’ll send you confirmation by email or text message (if you’ve provided your email address or mobile number)