Frequently asked questions

• our Before you start section gives tips to help you choose the right cover
• then simply select the cover you need, where you are going to and for how long from options provided to create your quote
• you’ll have the chance to add any additional cover requirements
• you can email yourself a copy of the quote, or, once registered, save your quote retrieve it later

Plus, whenever you see a (?) symbol you can click on it for information.

You can pay online or over the phone using a Visa, Mastercard , Maestro or Delta. If you prefer to pay in cash, travel insurance can be issued at over 9,000 selected Post Office® branches.

All our policies offer comprehensive cover for business and leisure trips  as standard, including emergency medical expenses , cancellation and lost baggage. You can then customise your policy to include ski/winter sports, golf, hazardous activities, valuable equipment and extended trips, or to pay no excess charge. Please refer to our summary of cover or full policy wording for more information.

If you plan to go away 2+ times in the next 12 months, you can save time and money with our annual multi-trip insurance. This will cover you for an unlimited number of trips, each up to a maximum of 31 days long. You are also covered for UK breaks (miniumum of 2 nights) and cancellations as soon as you book a trip.

Call our claims line on 0845 602 5279† to request a claim form. The line is open 24/7. We may ask for proof to support your claim. See also Making a claim section and the full policy wording.

No, our policy covers UK residents (including the Channel Islands and Isle of Man) only.

It depends what it is. Check our health declaration   section; if you are still unsure call the Post Office® Medical Screening  Line on 0845 602 5275† quoting scheme code PTS2. You may have to pay an extra premium to include cover for certain medical conditions. They will tell you if they require more information.

• UK –includes England, Wales, Scotland, Northern Ireland, the Isle of Man, and the Channel Islands
• Europe -encompasses all European Union countries including Iceland, Ireland, some former Soviet Union countries, islands in the Mediterranean, Turkey, Israel, Egypt, Tunisia, Algeria, Morocco, Madeira, the Azores, and the Canary Islands
• Worldwide - excluding USA, Canada and the Caribbean – includes Europe, Asia, Australasia and South America, but excludes USA, Canada and Caribbean countries.
• Worldwide – including USA, Canada and the Caribbean (Area 4). This covers all destinations worldwide

If you register on the Post Office® website your personal details will be remembered to save you time when you fill in forms. Registration is quick and simple and provides a number of benefits to you:

• Look up twenty postcodes or addresses in any 24-hour period
• Receive news and special offers on Post Office® products
• Save time filling out forms on www.postoffice.co.uk, www.royalmail.com and www.parcelforce.com
• Help us to improve our website to suit you.

If you need more information about travel insurance from the Post Office®, call us free on 0800 294 2292.

If you require assistance in using this site, please call 0845 606 0406.

You can cancel this policy within 14 days from the date you receive the policy wording booklet and policy schedule. We will then refund your premium in full. No refund of premium is available after the 14 day period. Call us on 0800 294 2292† if you wish to cancel.

If you wish to upgrade from single to annual insurance, extend the area which you are covered for or add any additional cover after your purchase call 0800 294 2292 to make these changes.