Post Office Mobile

Overview

The Post Office Mobile service has now closed

We’re sorry to let you know that the Post Office Mobile service is now closed.

If you have a Post Office Mobile SIM you are no longer able to make or receive calls or texts or access the internet from your phone.

Unfortunately our call centre is now closed.  If you have any questions not answered in our FAQs please send them by email to mobile.enquiries@postoffice.co.uk or write to:

Post Office Mobile
2nd Floor
Finsbury Dials
20 Finsbury Street
LONDON
EC2Y 9AQ

 

FAQs

Frequently Asked Questions

Why did the Post Office Mobile service close?

In June 2015 Post Office started offering a “Pay As You Go” mobile service online and in 263 of its 11,600 branches.  In May 2016 it was decided to conclude the trial as the results did not give us sufficient confidence that mobile would contribute to our goal of commercial sustainability. The money needed to invest further in the mobile service could not be justified at a time that Post Office was investing in modernising its branches.

Do I need to return the SIM card?

No, please dispose of it.

I missed the 8th August deadline, can I still transfer my number to another provider?

Unfortunately your SIM has now been terminated and we therefore cannot generate a PAC to enable you to transfer your number.

If someone tries to call my Post Office number after the 8th Aug what will happen?

If you have not transferred your number to a new provider by the 8th of August then your SIM will be terminated. If someone calls a terminated SIM they will hear a message stating they have dialled an incorrect number. 

Will I still be able to access My Account after the service is closed?

No. My Account was closed on the 14th August.

Can I still use my handset when I move to another provider?

If you successfully used a Post Office Mobile SIM in your handset, then the handset is already unlocked and free to accept another mobile providers SIM card.

I haven’t received my refund yet.

If you ported out prior to the 8th August you should have received a letter in the Post within a week of your porting date.  If you have not received this please contact us.

If your SIM was still active on the 8th of August and we terminated it then you should receive a refund by the 12th August.

If you applied after the 8th August then you should have received your refund letter within 5 working days.

Can I still apply for a refund?

The deadline for refund requests has passed and no further refunds will be issued.

I’m not happy about the closure process, how do I complain?

Our call centre is now closed so please contact Post Office by email or post using the details below:

mobile.enquiries@postoffice.co.uk 

Post Office Mobile
2nd Floor
Finsbury Dials
20 Finsbury Street
LONDON
EC2Y 9AQ

Please include your Post Office Mobile number in any correspondence.