Life Insurance Existing Customers Header

Already a customer?

Get help with an existing Post Office Money® life cover policy, or find out how to make a claim. 

Here when you need us

Do you have a question about a life cover product you already have from us? Or need to claim on a policy, if you've lost a loved one or been diagnosed with a terminal illness?

We're here to help in even the most difficult times, with quick answers and a simple claims process.

How to get in touch will depend on when you bought your policy.

  Policies bought
after 31 January 2017
Policies bought
before 31 January 2017
Provided by The Royal London Mutual Insurance Society Limited Aviva Life & Pensions UK Limited
For general enquiries

Call 0345 266 1484

8am - 7pm, Mon – Fri

9am - 5pm, Sat

Closed Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Sunday

Call 0800 158 3065

8am - 8pm, Mon – Fri

9am - 6pm, Sat

10am - 4pm Sun

Closed bank holidays

To make a claim

Call 0345 266 1483

8am - 7pm, Mon – Fri

9am - 5pm, Sat

Closed Christmas Day, Boxing Day, New Year’s Day, Good Friday, Easter Sunday

Call 0800 015 1142

8:30am - 5:30pm, Mon – Fri

Closed Sat, Sun and bank holidays

Funeral Benefit Option claims

Call 0800 022 3229

24 hours a day, 365 days a year
N/A
Bereavement line with Post Office Money Helping Hand

Call 01244 625 180

9am – 5pm, Mon-Fri

Closed Sat, Sun and bank holidays
N/A
What each product covers

Life Insurance Terms and Conditions
(PDF 4.42Mb)

Life Insurance Policy Summary
(PDF 1.57Mb)

Critical Illness Benefit Definitions 
(PDF 1.07Mb)

Over 50s Life Cover Terms and Conditions
(PDF 1.02Mb)

Over 50s Life Cover Policy Summary
(PDF 556kb)

Free Parent Life Cover Key Information Pack
(PDF 1.5Mb)

Life Insurance Key Information Pack
(PDF 262Kb)

Over 50s Life Cover Key Information Pack
(PDF 320Kb)

Free Parent Life Cover Terms and Conditions
(PDF 322Kb)