Additional charges

Royal Mail can't deliver these items to you, but we will keep them safe at your local Post Office^®. We’ll send you a ‘Fee to pay’ card letting you know how much you owe. This fee is based on the item’s weight and how much it should have cost to send. There’s also a £1 administration charge.

How to receive your mail

There are two ways to get your post:

1. Stick stamps covering the cost of delivering the item onto the “Fee to pay” card and post it
2. Go to your Royal Mail delivery office shown on the 'Fee to pay' card with your payment and collect your mail

You need to contact Royal Mail within 21 days (seven days for Recorded Signed For™) or the item will be returned to sender.

Letters or parcels from abroad sometimes have a Customs charge – for example VAT, or fees for tobacco or alcohol. Occasionally there’s an £8 handling charge.

Find out more about Customs charges (opens in a new window)