UK & International Calling Phonecards FAQs

UK & International Phonecards FAQs

1. How does a Post Office phonecard work?

Calling someone with your Post Office phonecard? Here’s what to do:

  • Call the access number on the back of the card 
  • Enter your PIN when prompted (you’ll find this on the back of the card)
  • Dial the number you want to call
  • To make another call enter # #.

 

2. Which access number should I use?

Beginning 0800

Use this Freephone number to avoid being charged by your service provider. 

Beginning 020

Use this London number if you’re calling from a mobile phone with inclusive minutes on your tariff. Otherwise, you’ll be charged the national rate.

 

3. When can I use the half-price and free call offers?

Every Saturday, between noon and midnight GMT, you can call some countries for free. The countries will change each month.

Special rate and half-price calls are also available. Some are available on Saturdays, and others are available all weekend to different destinations. 

For more information, click here

4. Is there a limit to the number or length of half-price/free calls?

No, you can make as many free calls as you like within the 12 hour period. They can also be as long as you like – there’s no limit to the length of the call.

However, if your call continues after midnight GMT, you’ll start being charged for the call.  

There’s no limit to the length or number of half-price calls you can make, either

5. I have a problem with my card. What should I do?

If you have a problem, don’t worry. We’ll be able to access your call records and get everything sorted as quickly as we can.
Just give us a ring on 0330  001 0111 between 7am and 10pm.

Calls to 03 numbers cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile. They may be included in your call package; check with your service provider.

6. When do Post Office phonecards expire?

£5 and £10 Post Office phonecards expire 60 days after they’re first used or when you have used all your credit making calls. 

£20 Post Office phonecards expire 90 days after they’re first used or when you have used all your credit making calls

7. Can I always get through to the countries I need to?

The answer is usually yes. 

However, no phone carrier can guarantee all calls will be connected 100% of the time. The majority of calls will get through the first time, as we always try to use the best routes to any destination

8. Are there any numbers I can’t call?

You won’t be able to call some premium, non-geographic numbers with your phonecard – like 090, 087, 084, 0345, 0891 and 0560. 

Some international calls may also be restricted if they are to premium rate or non-geographic numbers abroad. 
For more information please call us on 0330 001 0111.

Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile. They may be included in your call package; check with your service provider.

9. Do you have any connection or service charges?

Unlike many other suppliers, we don’t have any connection or services charges – every penny goes on making calls.

10. How much does it cost to call from a payphone?

Our Freephone (0800) access number is not available for payphone calls. 

You can use our landline number (020) but this will be charged at the standard UK landline rate, for the whole of your call. You can pay this by cash or card depending on the payphone. 

Charges may vary, so always check the payphone for more details

11. Can I use a Post Office Phonecard with a mobile phone? How much will it cost?

Yes – just call the Freephone (0800) or landline (020) access number on the back of the card from your mobile phone. 

At the voice prompt, enter the PIN on the back of the card. At the next voice prompt, just enter the number you’d like to call.

Your mobile phone operator may charge you for calling our access numbers. Once you’re connected, the cost of the actual call will be deducted from your phonecard credit at our rates.

Definitions

Calls to 0330 numbers are charged at the same rate as 01 or 02 numbers on a mobile phone or a landline. Calls are recorded for training and monitoring purposes.