HomePhone with Anytime

Photoframes with phone and card

For just £17.75 a month enjoy inclusive line rental, inclusive callsInclusive calls last for 60 minutes. Customers should hang up before 60 minutes and redial to avoid incurring charges. Inclusive calls are to UK landlines with area codes beginning 01, 02, or 03 and calls to 0845 and 0870 numbers. Inclusive calls at weekends also include calls to landlines in our top 40 international destinations and all UK mobile networks. Quoted call charges do not apply to calls made via the operator. Evening is 6pm to 6am. Weekend is Friday 6pm to Monday 6am. All charges include VAT. Call charges shown are pence per minute and are charged on a per minute basis. Call durations are rounded up to the next minute for billing purposes. A call connection charge of 12p per call will be applied to all chargeable calls excluding those with a fixed fee element or those that are inclusive or free. to UK landlines all day every day - no change to prices until October 2013

Key benefits

  • Inclusive callsInclusive calls last for 60 minutes. Customers should hang up before 60 minutes and redial to avoid incurring charges. Inclusive calls are to UK landlines with area codes beginning 01, 02, or 03 and calls to 0845 and 0870 numbers. Inclusive calls at weekends also include calls to landlines in our top 40 international destinations and all UK mobile networks. Quoted call charges do not apply to calls made via the operator. Evening is 6pm to 6am. Weekend is Friday 6pm to Monday 6am. All charges include VAT. Call charges shown are pence per minute and are charged on a per minute basis. Call durations are rounded up to the next minute for billing purposes. A call connection charge of 12p per call will be applied to all chargeable calls excluding those with a fixed fee element or those that are inclusive or free.: to UK landlines, 0845 and 0870 numbers, all day every day
  • Inclusive callsInclusive calls last for 60 minutes. Customers should hang up before 60 minutes and redial to avoid incurring charges. Inclusive calls are to UK landlines with area codes beginning 01, 02, or 03 and calls to 0845 and 0870 numbers. Inclusive calls at weekends also include calls to landlines in our top 40 international destinations and all UK mobile networks. Quoted call charges do not apply to calls made via the operator. Evening is 6pm to 6am. Weekend is Friday 6pm to Monday 6am. All charges include VAT. Call charges shown are pence per minute and are charged on a per minute basis. Call durations are rounded up to the next minute for billing purposes. A call connection charge of 12p per call will be applied to all chargeable calls excluding those with a fixed fee element or those that are inclusive or free.: at weekends (6pm Friday to 6am Monday) to UK mobiles and 40 international destinations

Also included with your HomePhone line

  • Free calls to other HomePhone customers
  • Nominate 10 people as your Loved OnesChoose ten numbers as ‘Loved Ones’ and save 10% on all calls to them. Your ‘Loved Ones’ can be made up of any combination of UK landlines, UK mobile or International landline numbers and one 0845 number. What’s more, you’ll get a free hour-long call to each of these numbers on their birthday and Christmas Day. and get a 10% discount on all calls to them. Plus a free 60-minute call on their birthday and Christmas DayDates must be informed to us in advance. Maximum of 10 inclusive birthday calls in any 12 month period.
  • UK-based call centre with friendly staff for all your queries and complaints

Low-cost UK calls

Call type

Daytime

6am to 6pm, Monday to Friday.

Evening

6pm to 6am.

Weekend

Friday 6pm to Monday 6am.
Local/national calls 0p per minute 0p per minute 0p per minute
Mobiles 11p per minute

5p per minute

0p per minute
0845/0870 0p per minute 0p per minute 0p per minute

A call connection charge of 12p per call will be applied to all chargeable calls excluding those with a fixed fee element

Switching is easy

It’s really easy to transfer your phone to us. There’s no minimum contract and you should be able to keep your existing numberNon cable line or HomePhone line required. Minimum 12 month contract.. Plus you can pay your bill by Direct Debit, over the phone or pop in branch.

It’s easy to get connected with us, here’s how.

Apply

Check availability and apply online, at your local branch or by calling 0800 092 0514. If you’ve got cable or you don’t have an active phone line, you’ll need to install or activate one. This usually costs £60, subject to survey.

Start dialling

We’ll get you up and running as soon as possible.

Day What happens
0 You apply.
1-2 We'll check your order
2-3 You’ll get your ‘Welcome pack’ which includes the Terms and Conditions, your online account username and the date your service will start.
4-5

You’ll get your payment letter, confirming your chosen payment method (includes a Direct Debit mandate if you’ve chosen to pay this way). We'll  also include your online account password in this letter.

If you are having a new line installed your service could commence from day five.

14 Your service will start.

Call features you can add to your HomePhone with Anytime.

HomePhone call feature Equivalent BT service HomePhone monthly charge
Auto redialA service that calls you back once the person you are calling is off the phone. Ring back £1.79
Call barringThis lets you block calls from being made to selected numbers – like premium rate, mobile, international and non-geographic numbers. Call barringThis lets you block calls from being made to selected numbers – like premium rate, mobile, international and non-geographic numbers. FREE
Call divertIf you need to go out, but don't want to miss a call, simply divert your HomePhone to your mobile or another landline. Call diversion £1.79 although you’ll have to pay the onward rate which could be a lot if to a mobile. Call the Customer Service Team for more info on 0845 600 3210.
Call signatureWant to know who the call is for before you pick it up? This service gives you an additional telephone number, with a different ring tone, to the same line. Call sign £1.79
Display caller numberThis shows the number of the person calling on your phone's display screen, so you can answer the phone or leave it for voicemail. Don't have a display phone? You’ll need to purchase a caller display box. Caller display £1.79
Hide my numberWith this service your number will be hidden from anyone receiving your calls. Withhold number FREE
Incoming call alertThis service alerts you to an incoming call when you are on the phone by making a short, soft beeping sound down the line. Call waiting £1.79
Select to rejectThis service allows you to block calls from selected numbers getting through to your line. Choose to refuse £3.42
Text messagingSend and receive text messages from your HomePhone. All you need is a text phone with an electronic display area, a keypad and to be signed up to Display caller number. Texts are just 9p BT text 9.12p per text sent
Three on a callHave a telephone conversation with two other callers, wherever they are in the world, at the same time. Three way calling £1.79
VoicemailA free service that makes sure you don't miss any important calls. Callers can simply leave a message for you to pick up at a time that's convenient to you. 1571 message service FREE
Voicemail plusRetrieve messages from any phone. Voicemail plus will take a message and call you back once your line is free to let you know that you have a message. Call minder(standard) £2.55

Take a look at our call rates to our top 40 international destinations, excluding calls to mobile phones. For all other rates to mobile phones and landlines, see the drop down boxes below.

Country

Daytime

6am to 6pm, Monday to Friday.

Evening

6pm to 6am.

Weekend

Friday 6pm to Monday 6am.
Argentina, Australia, Austria, Belgium, Canada, Canary Islands, China, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan & USA. 5p per minute 5p per minute InclusiveIncluded in the price you are already paying.
Current price lists from
13th May 2013
Previous price lists
Pricing Tables (PDF, 349KB) Pricing Tables (PDF, 349KB)
Line & Feature Rentals (PDF, 23KB) Line & Feature Rentals (PDF, 22KB)
Operator Service Charges (PDF, 26KB) Operator Service Charges (PDF, 26KB)
Number Ranges (PDF, 1.79MB) Number Ranges (PDF, 1.77MB)
Pricing Notification 12th February (PDF, 35.4KB) Pricing Notification 15th September (PDF, 30KB)

Quoted call charges don’t apply to calls made via the Operator. All charges include VAT and are shown as pence per minute and charged on a per minute basis. Call durations are rounded up to the next minute for billing purposes. A call connection charge of 12p per call will be applied to all chargeable calls excluding those with a fixed fee element or those that are inclusiveIncluded in the price you are already paying. or free.

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Existing customers

Already got HomePhone with Anytime?

Manage your accountAdditional text added here

Can we help?

To sign up over the phone, call:

0800Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Calls may be monitored or recorded for training and compliance purposes. 092 0514

7am-11pm, Mon-Sun

For technical support, call:

0845 600 3210

24 hours a day

Read our FAQs

Handy info

Find out more about HomePhone with Anytime, check out the documents below