HomePhone & Broadband Standard

Key benefits

• Inclusive callsInclusive calls last for 60 minutes. Customers should hang up before 60 minutes and redial to avoid incurring charges. Inclusive calls are to UK landlines with area codes beginning 01, 02, or 03 and calls to 0845 and 0870 numbers. Inclusive calls at weekends also include calls to landlines in our top 40 international destinations and all UK mobile networks. Quoted call charges do not apply to calls made via the operator. Evening is 6pm to 6am. Weekend is Friday 6pm to Monday 6am. All charges include VAT. Call charges shown are pence per minute and are charged on a per minute basis. Call durations are rounded up to the next minute for billing purposes. A call connection charge of 12p per call will be applied to all chargeable calls excluding those with a fixed fee element or those that are inclusive or free.: to UK landlines and 0845 and 0870 numbers evenings and weekends
• includes modem: get online in no time with our self-configuring plug and play modem

Also included with this package

• Inclusive callsInclusive calls last for 60 minutes. Customers should hang up before 60 minutes and redial to avoid incurring charges. Inclusive calls are to UK landlines with area codes beginning 01, 02, or 03 and calls to 0845 and 0870 numbers. Inclusive calls at weekends also include calls to landlines in our top 40 international destinations and all UK mobile networks. Quoted call charges do not apply to calls made via the operator. Evening is 6pm to 6am. Weekend is Friday 6pm to Monday 6am. All charges include VAT. Call charges shown are pence per minute and are charged on a per minute basis. Call durations are rounded up to the next minute for billing purposes. A call connection charge of 12p per call will be applied to all chargeable calls excluding those with a fixed fee element or those that are inclusive or free. to other HomePhone customers
• Nominate 10 people as your Loved OnesChoose ten numbers as ‘Loved Ones’ and save 10% on all calls to them. Your ‘Loved Ones’ can be made up of any combination of UK landlines, UK mobile or International landline numbers and one 0845 number. What’s more, you’ll get a free hour-long call to each of these numbers on their birthday and Christmas Day. and get a 10% discount on all calls to them. Plus a free 60-minute call on their birthday and Christmas DayDates must be informed to us in advance. Maximum of 10 inclusive birthday calls in any 12 month period.
• Up to five email addresses for you and your family so you can send and receive emails
• Up to 50MB of webspace so you can build and host your own website
• PC security that includes anti-spam and anti-virus

Why not add our anytime optionFor an additional £4.50 a month you can make inclusive calls to UK landlines and 0845/0870 numbers anytime of the day. No contract tie in for just £4.50 a month.

A call connection charge of 12p per call will be applied to all chargeable calls excluding those with a fixed fee element

Help when you need it

If you’ve got a question or a query about your phone line our Customer care line is open 7am-11pm, seven days a week.

For technical broadband issues, our UK-based call team are on hand to help you, 24 hours a day, seven days a week.

Upgrade options

Want unlimited monthly downloadsSubject to Fair Usage Policy.? Take a look at our HomePhone & Broadband Extra Service (fair usage applies).

Switching is easy

It’s really easy to transfer your phone to us. There’s no minimum contract for the phone line and a short, 12 month contract for broadband.

All you need is your Migration Authorisation Code (MACYour Migration Authorisation Code or MAC is an identification number specific to your broadband connection. We need this to make the switch to our broadband service. A MAC is valid for 30 days, after this, you’ll need a new one if you haven’t switched over yet.) and a non-cable phone line - we’ll sort out the rest. You should even be able to keep your existing numberNon cable line or HomePhone line required. Minimum 12 month contract.. Plus you can pay your bill by Direct Debit, over the phone or pop in branch.

1. Apply
   Check availability and apply online, at your local branch or by calling 0800 092 0514. If you’ve got cable or you don’t have a phone line, you’ll need to install or activate one. This usually costs £60, subject to survey, see our HomePhone Service.
   If you’re switching from another broadband supplier and have a BT phone line, you’ll need to request a MACYour Migration Authorisation Code or MAC is an identification number specific to your broadband connection. We need this to make the switch to our broadband service. A MAC is valid for 30 days, after this, you’ll need a new one if you haven’t switched over yet. from your existing supplier. You can usually keep your existing numberNon cable line or HomePhone line required. Minimum 12 month contract. if you’re moving from a non-BT or cable line.
2. Activate
   Once we’ve processed your application, we’ll get your broadband activated as soon as possible.

Call features you can add to your HomePhone.

Take a look at our call rates to our top 40 international destinations to landlines. For all other rates to mobile phones and other landlines, see the drop down boxes below.

Quoted call charges don’t apply to calls made via the Operator. All charges include VAT and are shown as pence per minute and charged on a per minute basis. Call durations are rounded up to the next minute for billing purposes. A call connection charge of 12p per call will be applied to all chargeable calls excluding those with a fixed fee element or those that are inclusiveIncluded in the price you are already paying. or free.