Navigating our website

The Post Office^® website was designed following feedback from our customers to make it easy to find the services and information you need. We are also working on changes to make it easier for disabled people to use.
Business customers should visit www.royalmail.com link will open in a new window www.parcelforce.co.uk (link will open in a new window) for business delivery services.

Menus
Our site is divided into the following areas: Finance, Insurance, Broadband and phone, Travel, Letters and parcels, Services and info, and Business. 

Tools
At the very top of every page are our useful tools:

• Branch finder – find your nearest Post Office® branch by entering a UK postcode or location
• Address/postcode finder – in the UK by entering an address/postcode
• Track and Trace – check whether mail you sent by Special Delivery™, Recorded Signed For™ or Airsure™ has been delivered

Customer service
Customer service can be found in the footer of each page and lists ways to contact us and frequently asked questions. My account allows registered customers to maintain their personal information. 

Registering on the Post Office® site is quick and simple and will give you access to news and special offers.You also need to register to buy products such as travel insurance, or to apply for our financial services products and to find a postcode or address.

To sign in or register, use the links at the top of each page.

We’re keen to hear what you think of our website, so please contact us with your feedback.

We will send you email order confirmations for products you have ordered online and from time-to-time we will also send out emails to registered customers of our website. This can be because you consented to receiving emails from us or to update you on website changes or regarding the information we hold about you. We are currently in the process of emailing all registered users via our preferred email supplier e-rm, to request them to update their preferences, find further information