Our network

Unforeseen changes can happen across our network of branches for all sorts of reasons, for example a flood or a fire, or the withdrawal of the existing premises for use as a Post Office® branch.  We aim to keep you informed about these changes and we have agreed a Code of Practice on public consultation and communication with respect to change in the Post Office® network. This Code of Practice has been agreed with Consumer Focus, a national consumer statutory body.

For details of the consultations currently taking place please click on the relevant link below:

Current Consultations (PDF, 30.5KB)

Previous Consultations – April 2011 to March 2012 (PDF, 60KB)

If you want to send us your views on a current consultation please use the contact details below:

National Consultation Team
PO Box 1138
ST. ALBANS
AL1 9UN
consultation@postoffice.co.uk

If you have any general enquires about a particular branch please contact:

Customer Helpline: 08457 223 344
Textphone: 08457 22 33 55   
The line is open between
8:15am and 6pm weekdays
8:30am and 7pm on Saturday