Online and Phone Banking Terms & Conditions
3.0 Domestic Funds Transfer/Bill Payment Service
5.0 Acting on Instructions
6.0 Joint Accounts
8.0 Information on Account Balances
9.0 Direct Debits
12.0 Limitation of Liability
13.0 Account Holder Liability
18.0 Funds Transfer/Payments Timing
19.0 Standing Orders
20.0 Suitable Facilities
1.1 "Account" means any Post Office personal current account or accounts designated in pounds sterling held by us in your name, which may be a Packaged Account, a Standard Account or a Control Account (as the case may be) in respect of which the Services are available;
1.2 “Account Holder” means the individual(s) in whose name(s) the Account is held;
1.3 “Agreement” means the agreement between you and us which includes these Online and Phone Banking Terms & Conditions;
1.4 "Bank" means Bank of Ireland (UK) plc, trading as Bank of Ireland (UK), a company incorporated in England and Wales under Company No. 7022885 having its registered office at Bow Bells House, 1 Bread Street, London EC4M 9BE;
1.5 "Banking Day" or "Banking Day of Access" means the periods of time in any day from Monday to Friday (excluding Bank Holidays in England and Wales) when we are open for business as required for the execution of a payment transaction);
1.6 "BIC" means bank identifier code;
1.7 "Cut-Off Time" means 3.30pm on any Banking Day. Any payment instruction received after 3.30pm on a Banking Day will be deemed to have been received on the next Banking Day. Please also refer to your Transaction Information Box;
1.8"Designated Accounts" means the Accounts and Third Party Accounts nominated by you for the purpose of executing a funds transfer. The categories of information required in respect of these Accounts are as prescribed by us from time to time. You acknowledge that certain Accounts may not be suitable for categorisation as Designated Accounts;
1.9 "Domestic Payment" means a payment in sterling within the UK;
1.10 "Future Dated Payment" means requests for the funds transfer/bill payment service to Designated Accounts where the request for the service is made in advance of the requested date of payment;
1.11 "IBAN" means the International Bank Account Number;
1.12 “Post Office” means Post Office Limited whose registered office is at Finsbury Dials, 20 Finsburry Street,London, EC2Y 9AQ (Company No. 02154540);
1.13 “Post Office Online Banking” means the electronic banking service (accessible by means of the internet) provided by us for our Account Holders;
1.14 "Post Office Online Banking PIN" means the unique 6-digit personal identification number which we will provide to the Account Holder as a means of accessing the Services;
1.15 "Post Office Phone Banking" means the phone banking service provided by us for our Account Holders;
1.16 “Post Office Website” means the website provided by us for which the URL is owned by the Post Office;
1.17 "Security Code" means a unique seven (7) digit activation code sent by us to the Account Holder required to set up certain Services;
1.18 "Security Devices" means those security devices (or a combination of them) (as may be amended by us from time to time) required for access to the Services and currently including the Post Office Online Banking PIN, Security Code, User ID and Account Holder password information;
1.19 "Services" includes, but may not be limited to, the following, some or all of which are available via Post Office Online Banking:
(a) Information on Account balances;
(b) Information on Account transactions;
(c) View, cancel or amend standing orders on an Account;
(d) Cheque search from the last statement date on an Account;
(e) Domestic funds transfer between Designated Accounts in the UK
(f) Payment of those categories of bills in respect of which the Account Holders has effected registration with us as listed at Clause 3.2 of these Online and Phone Banking Terms & Conditions (which may be amended or extended by us from time to time) (the "Bill Payment Service" );
The Services may be altered by us from time to time at our discretion;
1.20 “Transaction Information Box” means the summary box of information which details the full range of payment transactions that apply to the Accounts which can be found in your “Guide to Personal Banking”;
1.21 "Third Party Account(s)" means the account(s) of a third party to which the Account Holder wishes to make a payment/deposit;
1.22 "User ID" means a unique identification code supplied by us to the Account Holder;
1.23 Any reference to “you” or “your” in these Online and Phone Banking Terms & Conditions means the Account Holder whether on your own or jointly with others. If the Account is in joint names, the reference to “you” or “your” includes each of you together and separately;
1.24 Any reference to “we” in these Online and Phone Banking Terms & Conditions means the Bank, and references to “us” and “our” shall be construed accordingly. Such references will also include our successors in title and permitted assigns and transferees.
2.1 We are offering the Services to Account Holders subject to these Online and Phone Banking Terms & Conditions, as may be amended or varied from time to time. Usage of the Services indicates the Account Holder's agreement to be bound by these Online and Phone Banking Terms & Conditions.
2.2 It is a pre-condition to the provision of the Services that:
(a) You are the legal and beneficial holder of the Accounts;
(b) We have been provided with an authority from you ("Mandate”) to operate the Account.
To the extent to which the provision of the Services (or any of them) necessitates an alteration or amendment of the terms of the Mandate, the terms of the Mandate are hereby deemed to be amended to that extent only. We will not be responsible for verifying the existence or the terms of the Mandate.
2.3 You may access the Services on authentication of the Post Office Online Banking PIN provided by us.
3.1 Registration for domestic funds transfer/bill payment service shall be in the manner prescribed by us from time to time, and the record maintained by us of the registration, or instructions which have been (or reasonably appear to us to have been) issued by you to amend the registration, shall be prima facie evidence of such registration. Previous use of the Services by you to authorise a Domestic Payment transfer will constitute relevant authority in respect of such Accounts.
3.2 We may refuse to act on any Instruction (as defined in Clause 5.1 below) without liability to you where sufficient cleared funds are not available or where an agreed overdraft facility is not in place on the Account (where applicable) or where such overdraft facility (if in place) would be exceeded if we acted on the Instruction.
3.3 You may register to effect payments by means of a funds transfer to Designated Accounts (other than the list set out at 3.2 above) within the UK. Payments will not be permitted to a new Designated Account until such registration is verified by means of a Security Code issued by us to you.
3.4 Domestic funds transfers to Designated Accounts are subject to transaction and other limits. Details of these limits are available from us and may be altered by us at our discretion from time to time.
3.5 Where Future Dated Payments are requested they shall be processed according to date order. Where two or more Future Dated Payments are requested for the same date they shall be processed in the order in which they were requested by you.
3.6 Whilst you may send instructions to us 24 hours a day, every day of the year, in respect of payments out of an Account, (debit payments), the date of receipt of such payment instructions ("D") will be that Banking Day on which the payment instruction is actually received by us prior to the Cut-Off Time.
3.7 The payee bank will be credited within one (1) Banking Day of the date of receipt by us of said payment instruction (D+1). Notwithstanding the provisions of 3.6 above, where we are the payee bank, all such payment instructions will be processed on the same Banking Day.
4.1 We will provide you with a Post Office Online Banking 6 digit PIN, which must be provided on request and in the form requested on each occasion you access the Services. In addition, the 8 digit User ID must be provided where relevant and additional security questions may be posed by us for this purpose. Any further Security Devices prescribed by us from time to time must also be furnished, as required by us.
4.2 You shall:
(a) keep the Security Devices secret;
(b) not record the Security Devices, nor hold them in a form or manner which would be intelligible or otherwise accessible to an unauthorised person; and
(c) notify us without delay (phone: 0345 266 8977 Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.
from within the UK or +44 117 300 6876 from abroad) should you either suspect or become aware that all or any of your Security Devices have become known or available to an unauthorised person.
5.1 You irrevocably authorise us to act upon all instructions received in respect of the Services (once accompanied by the appropriate Security Device(s)) which have been issued by you, without taking any further steps to authenticate such instructions ("the Instructions" and each an "Instruction").
5.2 All debiting Instructions shall constitute your liability as the Account Holder. We may refuse to act on any Instruction if the Instruction does not contain the IBAN and BIC number, or sort code and account number, or any other necessary unique identifier of the payee. In the event that we refuse to process any such Instruction, we will advise you accordingly. You may cancel or amend any Instruction given pursuant to these Online and Phone Banking Terms & Conditions provided that the Instruction has not already been effected by us.
6.1 Instructions for joint Accounts may be given by any of the Account Holders although each Account Holder must register separately and apply for his/her own individual Post Office Online Banking PIN and User ID.
6.2 Where there is more than one Account Holder, each such person agrees to be jointly and severally liable for all monies due or liabilities incurred arising from any Instructions given pursuant to these Online and Phone Banking Terms & Conditions.
6.3 Any and all covenants, agreements, indemnities and provisions in these Online and Phone Banking Terms & Conditions shall have effect as if they were joint and several covenants, agreements, indemnities and provisions by any such persons.
7.1 We will record Instructions received by way of the Services and, in the event of any dispute arising in relation to any Instructions or alleged Instructions, the record so kept by us shall be evidence of such Instructions or alleged Instructions for the purpose of determining such dispute.
8.1 You accept that information on Account balances on the Banking Day of Access is comprised of:
(a) the balance as at close of business on the Banking Day prior to the Banking Day of Access; and
(b) all standing orders, all automated debits and credits due for value on the Banking Day of Access, and debits and credits made by use of Post Office branch terminals and the ATM network or any other electronic money transfer system.
All transactions included under paragraph (b) above are for information purposes only and you hereby acknowledge that their status will not be confirmed until close of business on the Banking Day of Access.
(c) all cheques deposited to your Account or debited from your Account on the Banking Day of Access made by use of Post Office branch terminals and the ATM network or any other electronic money transfer system.
This is for information purposes only and you hereby acknowledge that their status will not be confirmed until close of business on the Banking Day of Access.
8.2 The information available by means of the Services (where applicable) shall not be taken as conclusive evidence between us and you of the state of your Accounts and while we shall use all reasonable endeavours to ensure the accuracy and completeness of all such information, we shall not be liable for any loss incurred or damage suffered by you by reason or in consequence of any such information.
9.1 You may notify us of a request to cancel any direct debit set up on an Account at any time. However, you are responsible for ensuring that any Direct Debit cancellation Instruction is notified to and actioned by the originator and any relevant third parties in good time and in accordance with the terms of the agreed direct debit mandate and required period of notice of cancellation. In any event, notification must be received at the latest before the end of the Banking Day before the agreed date of debit.
10.1 We may decide (subject to appropriate regulatory approval) to introduce a charge for operating the Services. Notice of the introduction of such a charge will be given to you in accordance with all relevant legislation and regulatory guidance before the charge takes effect. Unless you advise us otherwise, we will debit your Account with any such charges should those charges be introduced. In such circumstances, you shall be free to terminate this Agreement without charge and in so doing shall forthwith discharge all and any outstanding liabilities to us. In the absence of any prior notice to the contrary, you will be deemed to have accepted such revised Online and Phone Banking Terms & Conditions with effect from their notified effective date.
10.2 Where applicable, standard charges will be levied in respect of individual transactions/Services in accordance with our then current schedule of fees and charges. Details of these fees and charges are as set out our “Personal current Account charges explained” brochure, which is available on our website www.postoffice.co.uk/current-account.
11.1 These Online and Phone Banking Terms & Conditions, the available Services, and any associated limits or requirements, may be altered by us at our discretion from time to time and will be altered by us to comply with any legislation or regulatory guidance or to enhance the security of the Services provided. Any such alteration shall become effective two (2) months after notice of such alteration has been provided to you in accordance with all relevant legislation and regulations. In such circumstances you shall be free to terminate this Agreement without charge and in so doing shall forthwith discharge all and any outstanding liabilities to us. In the absence of any prior notice to the contrary, you will be deemed to have accepted such revised Online and Phone Banking Terms & Conditions with effect from their notified effective date.
12.1 We shall not be liable for any delays, interruptions, errors or failures in the provision of the Services which are due to abnormal and unforeseen circumstances beyond our reasonable control including, but not limited to: force majeure; those caused by failure or fluctuation of electrical power; industrial action; industrial disputes; breakdown or other malfunctions of your or our telephone or other technical equipment, including software.
12.2 We shall not be liable, either in contract or in tort, for any loss or damage claimed to have arisen as a result of any non-availability, non-functioning or malfunctioning of the Services which is not our fault and which we have taken such steps to put right as are reasonable and practicable.
12.3 In the event of any incorrectly executed transaction resulting from our acts or omissions, we will refund the amount of such incorrectly executed transaction and will restore your Account to the state it would have been in had the incorrectly executed transaction not taken place.
12.4 Where any transaction is effected by us in accordance with any unique identifier (sort code, Account number, IBAN or BIC) as supplied by you but where any unique identifier supplied is incorrect, we shall have no liability to you in respect of that transaction. We will however make all reasonable efforts to recover the funds involved in that transaction. We may charge you in respect of all reasonable costs incurred in recovering the funds on your behalf.
12.5 Subject to your full compliance with these Online and Phone Banking Terms & Conditions, we shall accept liability for the non-execution or defective execution of a funds transfer between Designated Accounts or other bill payment, limited to the amount of the unexecuted or defectively executed transaction.
13.1 You must advise us without undue delay and no later than thirteen (13) months after the transaction debit date, of any unauthorised or incorrectly executed transaction.
13.2 In the event of an unauthorised transaction out of your Account, we will, subject to 13.3 & 13.4 below, refund the amount of such unauthorised transaction and will restore your Account to the state it would have been in but for the unauthorised transaction.
13.3 Where such unauthorised transactions have resulted from the loss, theft or misappropriation of any or all of your Security Devices and where such loss, theft or misappropriation was reported to us without undue delay, you will be liable for such unauthorised transactions up to a maximum of £50.
13.4 Where any such unauthorised transactions arise as a result of any fraud or gross negligence on your part, you will be liable for all losses incurred as a result of such unauthorised transactions.
13.5 Without prejudice to the generality of the above, we shall have no liability whatsoever in respect of any loss suffered by you as a result of your breach of Clause 4 by way of knowingly, negligently or recklessly disclosing any or all of your Security Devices.
14.1 Each of the provisions of these Online and Phone Banking Terms & Conditions is severable from the others and if at any time any one or more of such provisions, not being of a fundamental nature, is or becomes illegal, invalid or unenforceable, the validity, legality and enforceability of the remaining provisions of these Online and Phone Banking Terms & Conditions shall not in any way be affected or impaired.
15.1 No time or indulgence which we may extend to you, nor any waiver by us of any breach made by you of any of these Online and Phone Banking Terms & Conditions, shall affect our rights and powers hereunder.
16.1 These Online and Phone Banking Terms & Conditions shall be governed by and construed in accordance with the laws of England & Wales. In this regard, you hereby submit to the jurisdiction of England & Wales in relation to any claim or proceedings made under these Online and Phone Banking Terms & Conditions. Where an Account is held in Northern Ireland, these Online and Phone Banking Terms & Conditions shall be governed by the laws of Northern Ireland and the Courts of Northern Ireland will have jurisdiction. Where an Account is held in Scotland, these Online and Phone Banking Terms & Conditions shall be governed by Scottish law and the Scottish Courts will have jurisdiction. You further irrevocably submit to any other jurisdiction in which you have assets and hereby waive any objections to any claim that any suit, action or proceedings have been brought in an inconvenient forum.
17.1 You may terminate this Agreement at any time on notice to us.
17.2 We may terminate this Agreement at any time on two (2) months’ notice to you.
17.3 In addition to our right to terminate the Agreement, and without any liability to you, we reserve the right to block the use or operation of the Services in circumstances where:
(a) we have reasonable grounds to suspect unauthorised use of the Services, fraud, theft or dishonesty;
(b) where we have reasonable grounds to believe that there is a significantly increased risk that you are getting into, or are in financial difficulties, or are or may become bankrupt or subject to a voluntary arrangement or are unable to fulfil your obligations under this Agreement;
(c) we have good reason such as a change in your credit profile;
(d) we have any legal, regulatory or other objectively justifiable reason.
17.4 If we stop the use or operation of the Services we will inform you immediately after doing so and will give you our reason for doing so unless this would, or would be likely to, prejudice the prevention or detection of crime, the apprehension or prosecution of offenders, or the administration of justice. We will unblock the Services as soon as practicable after the reasons for blocking cease to apply.
The following clauses 18 to 22 apply to Post Office Online Banking services only:
18.1 You avail of the funds transfer and/or Bill Payment Service in the knowledge that Instructions are only effective at the time of their receipt by us and that there may be a time lag between the transmission of Instructions over the internet and their receipt by us.
18.2 You may register to effect payments by means of a funds transfer to Designated Accounts (other than the list set out at 3.2 above) within the UK. Payments will not be permitted to a new Designated Account until such registration is verified by means of a Security Code issued by us to you.
19.1 You may register to set up standing orders on any Account. Any such newly-registered standing order will not be activated until such registration is verified by means of a Security Code issued by us to you.
19.2 You may request the amendment or cancellation of any standing order set up on an Account at any time. You are responsible for ensuring that any such amendment or cancellation Instruction is issued in good time and we shall have no liability to you in respect of any payment made by us on foot of a valid standing order mandate where the Instruction to amend or cancel the said mandate was not received by us at any time before the end of the working day preceding the date on which the funds are being debited from your Account.
20.1 You will, at your own expense, provide and maintain facilities suitable for gaining access to the Services (as communicated by us to you the from time to time).
21.1 While all reasonable security precautions have been taken by us, the nature of communication by the internet is such that we can not guarantee the privacy or confidentiality of any information relating to the Account Holder passing over the internet. In accessing the Post Office Website and in availing of the Services, you accept that electronic mail messaging may not be free from interference by third parties and may not remain confidential. The use of the Post Office Website is at your sole risk.
We are members of the Financial Ombudsman Service and subscribe to the Lending Code. Copies of the Code are available on request.
If you are not satisfied with any aspect of our service or products please contact our Customer Services Centre who will be pleased to help you and explain our complaints procedure in more detail. A copy of our complaints procedure is available on request.