Credit Card FAQs

Post Office credit cards

Applying for a Credit Card

How much do I need to earn?

To qualify for our Platinum Credit Card, you must earn over £15,000 a year. A gross annual income of £8,000 a year may qualify you for our Classic card.

Do I need a full time job?

No. Provided you’re eligible. If you don’t have a full time job – for example, if you’re retired, put this on the form together with your income (including pensions).

Will I need a credit check?

Yes. Credit scoring is used to ensure our Post Office Credit Card is right for you.

Why shouldn’t I apply from a web café or kiosk?

We recommend that you don't apply from a web café or kiosk as we can't ensure that the computer will not store your personal and financial data you enter.

What about my credit limit?

We’ll send out confirmation of your limit with your welcome pack.

How do I make a balance transfer?

If you've already applied and wish to make a balance transfer call 0845Calls to 0845 numbers may be charged at up to 5p per minute from a fixed line and calls from mobiles can be considerably higher. Calls may be monitored or recorded for training and compliance purposes. 607 6500 and we can do this for you over the phone. You can only request a balance transfer online during the application process.
You'll need the card details you wish to transfer funds from including the card number and amount to be transferred.
The total balances we can transfer will depend on your credit limit. It may take between 2 and 3 weeks to process your application. Until then you may need to make a payment to your other Credit Card.

Who do I contact if I do not receive my card?

Contact us on 0845Calls to 0845 numbers may be charged at up to 5p per minute from a fixed line and calls from mobiles can be considerably higher. Calls may be monitored or recorded for training and compliance purposes. 607 6500 straight away.

Can I apply for a Post Office® Credit Card if I live in the Channel Islands or the Isle Of Man?

No – only residents of England, Scotland, Wales and Northern Ireland can apply.

Can I apply for a Post Office® Credit Card if I am under 18 years of age

No - only people aged 18 or older are eligible to apply for Post Office® Credit Card.

What can I do if my Post Office Credit Card application is declined and I would like to appeal?

If you would like to appeal our decision you may do so by calling our Customer Service Team on 0800Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Calls may be monitored or recorded for training and compliance purposes. 169 2000. You may be asked to provide additional information to support your appeal, although there is no guarantee that our original decision will be changed.

Security

What do I do if my card is lost or stolen?

If you think your card has been lost or stolen, you should tell us straight away by phoning 0800Calls to 0800 numbers are normally free from UK landlines but charges may apply from mobile phones. Calls may be monitored or recorded for training and compliance purposes. 169 2646 or +44 117 373 3865 if outside the UK. This service is available 24/7.

How will I know what my PIN is?

Your PIN will be sent to you after your card. Make sure you memorise it and destroy any record of it. Never tell anyone else what your PIN is. Don’t forget you still need to sign the back of your card

Will I be able to change my PIN?

Yes. You can change your PIN at most MasterCard branded cash machines, but you'll need to know what your existing PIN is to be able to do this. If you've forgotten your PIN, call us on 0845Calls to 0845 numbers may be charged at up to 5p per minute from a fixed line and calls from mobiles can be considerably higher. Calls may be monitored or recorded for training and compliance purposes. 607 6500 and we'll re-send it to you.

What happens if I forget my PIN or get it wrong?

You'll have 3 chances to enter your PIN correctly when you're trying to pay. If you enter it incorrectly 3 times in a row your PIN will be locked and you'll need to unlock it before you can use it again. To unlock it call customer services on 0845Calls to 0845 numbers may be charged at up to 5p per minute from a fixed line and calls from mobiles can be considerably higher. Calls may be monitored or recorded for training and compliance purposes. 607 6500. If you've forgotten your PIN, they can send you a new one by post.

Servicing your account

Can I manage my account online and over the phone?

Yes. You'll be sent a user ID and a 6 Digit Security number which you can use to sign in to access your account.

What is my 6 Digit Security number and online User ID?

Your 6 Digit Security number and online User ID enable you to access your Credit Card account over the phone and online. We will send you this automatically when you successfully apply for a Credit Card. Your security number will automatically be activated online the first time you sign into your account on the Post Office website. If you don’t normally use the internet to access your account it will be activated the first time you call us.

Can I change my 6 Digit Security number?

Yes, once your original 6 Digit Security number has been activated you can change it to one of your own choice via your online account or by calling 0845Calls to 0845 numbers may be charged at up to 5p per minute from a fixed line and calls from mobiles can be considerably higher. Calls may be monitored or recorded for training and compliance purposes. 607 6500.

I have lost / forgotten my 6 Digit Security number. How do I get a new one?

If you lose or forget your 6 Digit Security number simply call us and we will issue you with a new one. When you receive the new one call us to activate it.

How many chances do I have to enter my 6 Digit Security number?

You will be allowed three chances. After this you will have to call the Customer Service Centre and we will issue you with a new one.

Can I pay my Credit Card bill in a Post Office branch?

Yes. The easiest way to make your Credit Card payments is to set-up a Direct Debit. You can set up a Direct Debit through your online account or by calling us on 0845Calls to 0845 numbers may be charged at up to 5p per minute from a fixed line and calls from mobiles can be considerably higher. Calls may be monitored or recorded for training and compliance purposes. 607 6500. You can also pay by post.

How often will I receive a statement?

We will send you a statement every month unless there have been no transactions during that period and you do not owe anything.

Can I get help if I get into financial difficulty?

If you do get into financial difficulty, it’s important that you let the Customer Service Team know as soon as possible so they can take steps to help. You can call them on 0845Calls to 0845 numbers may be charged at up to 5p per minute from a fixed line and calls from mobiles can be considerably higher. Calls may be monitored or recorded for training and compliance purposes. 607 6500.

Where can I get independent financial advice?

The following organisations offer completely independent financial advice:

The Financial Service Authority’s Money Advice Service

moneyadviceservice.org.uk

Citizen’s Advice Bureau

citizensadvice.org.uk

Consumer Credit Counselling Service

cccs.co.uk

The National Debtline

nationaldebtline.co.uk

Securecode

What is MasterCard® SecureCodeTM?

MasterCard SecureCode is a new service providing you with increased security when shopping online using your Post Office Credit Card. MasterCard® SecureCode™ allows you to add a personal security password to your existing Post Office® Credit Card which you then use to validate each online transaction. This helps to protect you from unauthorised use when shopping online.  Please make sure you read and agree to the Terms of Use, as activating the service indicates you have done so.

How does MasterCard SecureCode work?

When you purchase online, MasterCard SecureCode issues a receipt at the end of the checkout process. The receipt includes details of your current purchase, such as site name, purchase amount and date. You sign the receipt using your personal SecureCode password and click 'Submit' to proceed with the purchase. Without your SecureCode password, the purchase cannot take place.

What is the Card Security Code (CVC2)?

The Card Security Code (CVC2) is the last three digits that appear on the back of your card, on the signature panel. It is used as an extra security measure to make sure you are in the possession of the card you are activating.

What do I do if I have problems during the activation process?

You can contact us on our Post Office Credit Card customer service line on 0845Calls to 0845 numbers may be charged at up to 5p per minute from a fixed line and calls from mobiles can be considerably higher. Calls may be monitored or recorded for training and compliance purposes. 607 6500. We will be happy to assist you with any problems and answer any questions you may have.

Can I purchase at online retailers that do not participate in the MasterCard SecureCode service?

Yes. However you will not be able to use MasterCard SecureCode. To complete the purchase at such online retailers, simply follow the regular checkout process.

Using your card overseas

Is there a charge when I make a purchase overseas?

No. When you use your card overseas your payment will be converted into sterling at the rate determined by MasterCard we don’t apply additional charges. MasterCard exchange rate.

Is there a fee when I purchase Post Office® travel money with my Post Office Credit Card?

There is no fee when you use your Post Office Credit Card to purchase Post Office travel money. You can purchase Post Office travel money in a Post Office branch or online.

Do I get charged a fee for cash advances?

When you withdraw cash, you will be charged 2.5% of your withdrawal or £3, whichever is greater. There is also no interest free period on cash, so you will be charged interest even if the account is paid off in full.

Small print

Credit is subject to status to UK residents aged 18 years or over. Post Office Limited works with the Bank of Ireland Group to provide financial services products to Post Office Limited customers. In relation to credit cards, mortgages and personal loans, Post Office Limited works exclusively with companies in the Bank of Ireland Group for the provision of credit.

In respect of insurance mediation activities Post Office Limited is an appointed representative of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority.

The Post Office Credit Card is provided by Bank of Ireland (UK) plc. Bank of Ireland (UK) plc is incorporated in England and Wales under Company No. 7022885. Registered Office: Bow Bells House, 1 Bread Street, London EC4M 9BE. Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc. Post Office Limited is registered in England and Wales. Registered number 2154540. Registered Office: 148 Old Street, London EC1V 9HQ. Post Office and the Post Office logo are registered trade marks of Post Office Limited.