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Complaints

We want to hear what you think about the Post Office®. Your comments and complaints help us improve our service.

We’re sorry you have a complaint

Please use the form below to tell us about it and we’ll do our best to put things right.

If you need information, or want to make a complaint about Royal Mail or Parcelforce Worldwide, please visit their websites or contact their helplines on the numbers listed.

Contact Royal Mail

Contact Parcelforce Worldwide

Your complaint

Please complete the form below with as much information as you can. This will help us deal with your complaint quickly. When you've finished, select 'Submit'.

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For Post Office

For general enquiries, complaints or feedback call:

0345 611 2970

or if you are deaf or hard of hearing call our Textphone number:

0345 722 3355

Welsh speakers call:

0330 123 0389 8:15am - 6pm, Mon - Fri
8:30am - 2pm, Sat
Closed Sun and bank holidays

For Royal Mail

Please call:

0345 774 0740

or if you are deaf or hard of hearing call our Textphone number on:

0345 600 0606 8.00am-6.00pm Monday to Friday
8.00am-1.00pm Saturday

For Parcelforce Worldwide

Please call:

0344 800 4466

or if you are deaf or hard of hearing call our Textphone number on:

0800 0085 5854 8.00am-6.00pm Monday to Friday
8.00am-12.30pm Saturday