Complaints

We want to hear what you think about the Post Office®. Your comments and complaints help us improve our service.

We’re sorry you have a complaint. Please use the form below to tell us about it and we’ll do our best to put things right.

If you need information, or want to make a complaint about Royal Mail or Parcelforce Worldwide, please visit their websites or contact their helplines on the numbers listed below:

Contact Royal Mail
08457 740 740 or textphone 08456 000 606
Lines are open 8.00am - 6.00pm Monday to Friday and 8.00am - 1.00pm Saturday.

Parcelforce Worldwide
0844 800 4466 or textphone 08000 855 854
Lines are open 8.00am - 7.00pm Monday to Friday, 8.30am - 5.30pm Saturday and 9.00am - 5.00pm Sunday.

Your complaint

Please complete the form below with as much information as you can. This will help us deal with your complaint quickly. When you've finished, select 'Submit'.

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