Complaints

We want to hear what you think about the Post Office®. Your comments and complaints help us improve our service.


We’re sorry you have a complaint. Please use the form below to tell us about it and we’ll do our best to put things right.

If you need information, or want to make a complaint about Royal Mail or Parcelforce Worldwide, please visit their websites or contact their helplines on the numbers listed below:

Contact Royal Mail
08457 740 740 or textphone 08456 000 606
Lines are open 8.00am - 6.00pm Monday to Friday and 8.00am - 1.00pm Saturday.

Parcelforce Worldwide
0844Call costs may vary depending on your service provider. Calls may be monitored or recorded for training and compliance purposes. 800 4466 or textphone 08000 855 854
Lines are open 8.00am - 7.00pm Monday to Friday, 8.30am - 5.30pm Saturday and 9.00am - 5.00pm Sunday.

Your complaint

Please complete the form below with as much information as you can. This will help us deal with your complaint quickly. When you've finished, select 'Submit'.

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