Budget Card Plus FAQs

Answers to some of your most common questions

Who can get a Post Office Budget Card Plus?

The Post Office Budget Card Plus is available to anyone over the age of 18 and resident in the UK and Northern Ireland.

How much money can I put on my Budget Card Plus?

You can add money to your card in multiples of £1, up to £250 in a day and you can save a total of £3, 000 per annum on your card.  The minimum to open a Budget Card Plus is £2.


How do I pay a bill using my Budget Card Plus?

  • Take your bill into the Post Office
  • We'll swipe your Budget Card Plus and take the money from it
  • We'll ask you to sign a receipt and that's it

How do I find out my card balance?

  • Call the automated balance line 24/7 on 0330 828 0881
  • Check your balance online


You can also get up to date information on previous card purchases by going online 


What if I lose my Budget Card Plus or it's stolen?

If your card is lost or stolen, let us know and we'll put a stop on it straight away. This means all your money will be safe. The charge for a replacement card is £5.

Keep your Budget Card Plus safe and don't tell anyone else your card number or other information.

How can I spend my Budget Card Plus in retailers?

From the 1st November until 31st January you can shop and  buy gifts with your Budget Card Plus card at over 22,000 high street stores nationwide and at selected online stores. View the full listing here.

What retailers can I spend my Budget Card Plus in?

You can spend your Budget Card Plus in over 22,000 high street stores nationwide and at selected online stores. You can view the full listing here 

Which bills can I pay with my Budget Card Plus?

Just like Savings Stamps used to work, you can pay for lots of bills with your Budget Card Plus including car tax, gas, electricity, council tax and rent, telephone and catalogue payments.

You can also use your Budget Card Plus to pay for Post Office Homephone & Broadband, Travel Insurance as well as One4all Gift Cards.

You can't use your Budget Card Plus for Travel Money, Travellers Cheques, Postal Orders or MoneyGram® and International Payments.

Can I take all the money from my card at short notice?

The Budget Card Plus is not designed to be a savings product, so if you urgently need to access the money on your card, you will need to write in to us. A £7.50 redemption fee will be charged.

If you wish to close your Budget Card Plus you will need to tell us when requesting your money.

We will then send a Post Office Payout letter to your registered address. You can use this letter to obtain cash at any Post Office branch upon production of your identify. You can only do this once, and then we close your account.


Does the money saved on my card gain any interest?

Just like Savings Stamps, we don't make interest payments on the money that's on your Budget Card Plus. It is still a great way to put money aside towards larger bills or annual payments such as car tax.

0330: Calls to 03 numbers will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider. Calls may be monitored or recorded for training and compliance purposes.