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Broadband and Phone Terms and Conditions

You’ll find all our current and archived terms and conditions available here.

Current Terms

Terms and conditions (1.5Mb) – November 2015

Code of practice (175Kb) – December 2015

Fair usage policy (216Kb) – November 2015

General Condition 22 (216Kb) - Service Migrations and Home Moves

General Condition 24 (216Kb) - Sales and marketing of fixed-line telecommunications services

Archived Terms

Call Charges

0800: Calls to 0800 numbers are normally free from UK landlines and mobile phones.

0345: Calls cost no more than calls to geographic numbers (01 or 02). Calls from landlines and mobiles are included in free call packages.

*Calls to our Broadband and Phone Customer Care Line 0345 600 3210 are free when made from an active Post Office phone line.

Contact us

0800 092 0514 8am-8pm, Mon-Sat
9am-6pm, Sun
Closed on bank holidays

Existing customers call for free* on:

0345 600 3210 8am-8pm, Mon-Sat
9am-6pm, Sun