Branch Finder FAQs

How do I use this application?

To find your nearest Post Office® branch, enter your postcode or town and click 'Search'. The nearest location(s) to you will then be displayed. If you're using the Parcelforce Worldwide Depot Finder then enter your postcode and click 'Search'.

What if I don't know my full postcode?

You can either find your full postcode by entering your address in our Postcode finder or you can enter a short postcode, for example EC1. If you are looking for your nearest Post Office® branch you can also search by the name of the town.

How do I know I can get the service I want?

The opening hours of the Post Office®branches are listed. You can also call 0345Calls to 0345 will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider 722 3344 for information on the services available.

Parcelforce Worldwide depots offer a comprehensive range of UK and overseas delivery services. Please call 0344Calls to 0344 will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider 800 4466 for specific opening times and full details.

Local call rates apply. Call costs may vary depending on your service provider. Calls may be monitored or recorded for training and compliance purposes.

How accurate is the Post Office® branch finder?

There are around 11,500 Post Office®branches nationwide, so there is bound to be one conveniently located for you. These results give approximate distances and do not take account of obstacles such as rivers, roads or railway lines.

How do I get further assistance?

If you require any further information on Post Office®branches then please call us on 0345Calls to 0345 will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider 722 3344

8.15am – 6pm, Mon – Fri

8.30am – 2pm, Sat

If you require any further information on Parcelforce Worldwide services or depot locations, please call our Enquiry line on 0344Calls to 0344 will cost no more than calling a standard geographic number starting with 01 or 02 from your fixed line or mobile and may be included in your call package dependent on your service provider 800 4466

8am – 7pm Mon - Fri,

830am – 5pm Sat

9am – 5pm on Sun excluding UK bank holidays.

Or go to www.parcelforce.com/how-can-we-help-you

My branch does not seem to appear in the results

Let us know if a branch is not appearing in our Branch finder tool.

Why can't I see a map in the results?

A map will only be produced if you have searched using a postcode. If the postcode being searched on is the same postcode as that of your nearest branch - no map will be displayed. Alternatively it could be because you have entered the wrong postcode. Use our Postcode finder to verify the address.

I have searched using my town but I did not get any result back?

The branch finder tool only works by searching for your nearest large town. If your town is not showing - please try searching on the town closest to you that is larger than the one you originally searched on.

What is the Post Office® mobile service?

Our mobile vans visit over 168 villages up and down the UK at set times and on certain days of the week - so people know exactly when to expect them. These Mobile Post Offices offer almost all of our services and each van is fully equipped and accessible to both elderly and wheelchair customers.

What is the Post Office® home delivery service?

This is a service for very small communities and enables customers to order a reduced range of Post Office® products and services over the telephone. The products may either be delivered to a customer’s home by the core subpostmaster or are available for collection by the customer at a local Drop-In Session.

What is the accessibility service?

As a business that is committed to providing great customer service, we recognise the importance of ensuring that the 12 million disabled people who live and work in the UK can access their local Post Office® branch. In launching this new access guideOpens in a new window to our branches we have set out to give customers practical information on the accessibility of our retail network.

I have a Post Office® Card Account - where is my nearest ATM?

You can search for the ATM nearest to you using the drop down selection box and by entering your postcode in the search box. The results will show you whether your nearest ATM is available 24 hours a day. If it is not, it will only be accessible during the branch opening hours.